Mental health awareness — Level 1
A short introduction for employees who want to understand mental health and help reduce stigma at work.
3 hours · Ages 16+
Understanding mental health — Level 2
Develop a better understanding of mental health at work, practise supportive communication and learn when to guide someone towards further help.
Qualsafe Awards qualification · Level 2 RQF
Qualifications awarded by Qualsafe
Choose the training that fits your role.
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Is this the right course for you?
Choose Level 2 if you want more depth than a short awareness session and practical knowledge to support conversations at work. You do not need to complete Level 1 first.
Employees, supervisors and managers who want to understand mental health and offer initial support.
What this qualification covers
Level 2 develops understanding and initial-support skills. The Level 3 award is the workplace mental health first-aider qualification in this three-course range.
What you will learn
- Mental health, wellbeing and the responsibilities of people at work
- Understanding a range of common mental health conditions
- Recognising possible signs that someone needs support
- Active listening and supportive, non-judgemental communication
- Using an action plan for initial support and signposting
- Looking after your own wellbeing and recognising the limits of your role
Learning that connects to work
The course combines knowledge with discussion of how it applies in everyday workplace situations. You can ask questions and explore the responsibilities and limits of supporting other people.
Some topics can be sensitive. Please speak to our team before booking if you would like to discuss the course content or your learning needs.
Assessment and certification
15 multiple-choice questions, with 10 correct answers required to pass. The standard assessment time is 25 minutes.
You must complete the training and pass the assessment to achieve the qualification. Online assessments are invigilated, rather than a self-marked quiz.
Successful learners receive the Qualsafe Level 2 Award in Understanding Mental Health in the Workplace (RQF).
Keeping your qualification current
The Level 2 qualification is valid for three years. To requalify, retake the qualification before the expiry date on your certificate.
Contact us before booking if you need to discuss assessment support, a reasonable adjustment or requalification options.
Before you attend
Entry requirements
You must be at least 16 years old on the first day. There are no other formal entry qualifications. You need to be able to follow the course content and complete the assessment; contact us in advance if you need support.
Time to set aside
Allow 1 day for your course, with 7 guided learning hours including assessment. Attend the scheduled sessions in full and check your joining instructions for exact times.
Preparing for online training
If you are attending online, check the delivery and assessment arrangements with us before booking.
- Use a suitable device with a working camera and microphone.
- Have a reliable internet connection and a quiet, private space.
- Check your joining instructions and assessment requirements in advance.
- Tell us about any learning or access needs before the course.
For changes, cancellations and transfers, read our booking terms.
Ask about Level 2 training
Need help choosing a course, finding a date or arranging training for your team? Tell us which level you are interested in, your preferred dates and the number of learners.
We can also discuss learning support and confirm the delivery format before you book.
Before you book
Do I need to complete a lower level first?
No. You can choose the level that matches your role without completing a lower-level course first. The minimum age for this course is 16.
Does this course qualify me to diagnose or treat mental health conditions?
No. This is workplace training in understanding and initial support. It does not qualify you to diagnose, treat or provide counselling, and it does not replace professional healthcare.
Is this an MHFA England course?
No. This course leads to a Qualsafe Awards qualification. The full award title is Qualsafe Level 2 Award in Understanding Mental Health in the Workplace (RQF).
Can my employer arrange training for several people?
Yes, your employer can contact our course team to discuss multiple learners. Tell us the number of people, preferred dates and the roles they will be supporting so we can confirm suitable options and a quote.
What if I need help with the assessment?
Tell us before booking so we can discuss your needs and any reasonable adjustments available under Qualsafe’s assessment rules. If you need another assessment attempt, ask the team about the arrangements and any charges.