We may update this policy from time to time so please return and review this policy regularly.
1.1 When you use the Website, in particular if you choose to book a course through the Website, you may provide us with personal information such as your name, address, date of birth, telephone numbers (including mobile number) and email address.
1.2 We are committed to protecting your privacy, and will only use personal information in accordance with applicable data protection legislation, including the Data Protection Act 1998 and (once applicable) the General Data Protection Regulation.
1.3 The information that we request from you is information that we consider necessary or desirable so that we can provide the Website to you and handle any booking you make. If you do not agree to us holding this information about you, please do submit it to us.
1.4 If you are booking a course on behalf of another person you may also provide us with personal information about that person. You must obtain that person’s consent prior to providing his or her personal information to us, and by submitting this information to us you are confirming that you have done so.
1.5 You are entitled by law to ask for a copy of your personal information or to correct or update your personal information at any time. Please contact us using the details in paragraph 11.
2.1 We (and our representatives) may use your personal information for the purposes of:
2.1.1 processing your booking, including authorising payments and/or sending a bill to you and providing the course, as described in more detail in our privacy notice referred to above;
2.1.2 ensuring that our Website is presented in the most effective manner for you and your computer;
2.1.3 where you have consented to be contacted for such a purpose, providing you with information about products and/or services that we feel may interest you, or undertaking surveys or market research;
2.1.4 notifying you about a change to our Website or services; and
2.2 If you do not want us to contact you in the way set out at paragraph 2.1.3 you can “opt out” by indicating this when submitting email forms on the Website or by contacting us as described in paragraph 11.
You consent to us (and our representatives) disclosing your personal information to third parties:
3.1 in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
3.2 if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply such other terms as apply to our relationship, or to protect the rights, property, or safety of our customers, ourselves or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction; and
3.3 if we determine that such disclosure is necessary in connection with any investigation or complaint regarding your use of the Website.
If you book a course with us, we may provide your personal information (or personal information about the person on whose behalf you book the course) to third parties such as qualification providers. Please see our privacy notice for more information.
5.1 Where you provide us with personal information during the course of your usage of the Website, we may retain this information for future use, including:
5.1.1 for delivering the course to you or the person on whose behalf you have booked it;
5.1.2 to speed up your future use of the Website;
5.1.3 for sending you information about products and/or services that we feel may interest you, or undertaking surveys or market research, if you have consented to this;
5.1.4 for record keeping purposes; and/or
5.1.5 for exercising our rights.
5.2 The duration for which we retain your personal information will differ depending on the type of information and the reason why it was submitted. However, in some cases personal information may be retained on a long term basis: for example, personal information that we need to retain for legal purposes will normally be retained for at least six years in accordance with usual commercial practice and regulatory requirements.
5.3 You are responsible for ensuring that the personal information that we hold about you is accurate and up-to-date, and you should check it on a regular basis. If you need us to change any of the information we hold about you please contact us using the details in paragraph 11 and, where appropriate, we will update the relevant personal information for you.
5.4 You may in certain circumstances be entitled to request the erasure of personal information that we hold on you. To make a request of this nature, please contact us, providing full details of the personal information you want to be erased and the reason(s) for your request. We will consider all requests upon receipt and confirm to you whether we are able to agree to your request.
5.5 Please be aware that the erasure of personal information that we hold about you may affect our ability to provide the Website (and any course that you have booked) to you.
5.6 We may transfer personal information that we collect from you to locations which are outside the European Economic Area (EEA) for processing and storing, including by staff operating outside the EEA who work for us or for one of our suppliers. The countries that your personal information is transferred to may offer less protection for personal information than is offered by countries within the EEA. By submitting your personal information to us, you agree to us transferred your personal information in this manner.
7.1 In common with most websites, our Website logs various information about visitors, including internet protocol (IP) addresses, browser type, internet service provider (ISP) information, referring / exit pages and date / time stamp.
7.2 We may use this information to analyse trends, administer the Website, track your movement around the Website and gather broad demographic information. However, we do not link this information to personally identifiable information.
8.1 The Website has numerous security measures in place to protect the loss, misuse and alteration of information under our control, such as passwords and firewalls. Personal information that is provided to us is stored on our secure servers and any personal information submitted to our Website is transmitted via Secure Socket Layer technology.
8.2 We cannot, however, guarantee that these measures are, or will remain, adequate. We do, however, take data security seriously and will use our reasonable endeavours to protect the integrity of the information you provide.
Our Website may, from time to time, contain links to and from other websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
10.1 In the unlikely event that you have any concerns about how your personal information is being used, please contact us as described in paragraph 11. This includes situations where you want to request the rectification or erasure of your personal information, restrictions to be placed around how we use your personal information, or to object to a particular use.
10.2 If you make a complaint about our handling of your personal information, it will be dealt with in accordance with our complaints handling procedure. In the first instance we will review your complaint and respond to you within 28 days. If you are dissatisfied with this response you may request that your complaint be escalated, in which case it will be passed to a senior person in our business who will review your complaint and the initial response and provide a further response within 28 days of your request to escalate the matter.
10.3 If we are unable to resolve your complaint, you may make a complaint to the Information Commissioner’s Office. Please see: https://ico.org.uk/your-data-matters/raising-concerns/ for more information.
If you need to contact us about this policy or any matters relating to the personal information we hold on you, you can write to us at Skills Training Group, Units 1-3, 5 Murray Street, Paisley, Renfrewshire, PA3 1QG or email us at firstname.lastname@example.org.