Understanding mental health — Level 2
A one-day course covering mental health conditions, supportive conversations and where to find appropriate help.
1 day · Ages 16+
Mental health awareness course — Level 1
Understand mental health, recognise the impact of stress and learn how everyday language and self-care can support a healthier workplace.
Qualsafe Awards qualification · Level 1 RQF
Qualifications awarded by Qualsafe
Choose the training that fits your role.
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Is this the right course for you?
Choose Level 1 if you want a concise introduction for yourself or general awareness across your team. No previous mental health qualification is required.
Employees and teams taking a first step in understanding workplace mental health.
What this qualification covers
This is an awareness qualification. If your employer wants you to take on a workplace mental health first-aider role, compare the Level 3 course before booking.
What you will learn
- What mental health means and how it can change over time
- An introduction to common mental health conditions
- Stress, its effects and factors that can contribute to it
- Respectful language and challenging stigma
- Self-care and sources of support
Learning that connects to work
The course combines knowledge with discussion of how it applies in everyday workplace situations. You can ask questions and explore the responsibilities and limits of supporting other people.
Some topics can be sensitive. Please speak to our team before booking if you would like to discuss the course content or your learning needs.
Assessment and certification
10 multiple-choice questions, with 7 correct answers required to pass. The standard assessment time is 15 minutes.
You must complete the training and pass the assessment to achieve the qualification. Online assessments are invigilated, rather than a self-marked quiz.
Successful learners receive the Qualsafe Level 1 Award in Introduction to Mental Health in the Workplace (RQF).
Keeping your qualification current
There is no mandatory requalification requirement for Level 1. Qualsafe recommends refreshing your training every three years to keep your knowledge current.
Contact us before booking if you need to discuss assessment support, a reasonable adjustment or requalification options.
Before you attend
Entry requirements
You must be at least 16 years old on the first day. There are no other formal entry qualifications. You need to be able to follow the course content and complete the assessment; contact us in advance if you need support.
Time to set aside
Allow 3 hours for your course, with 3 guided learning hours including assessment. Attend the scheduled sessions in full and check your joining instructions for exact times.
Preparing for online training
If you are attending online, check the delivery and assessment arrangements with us before booking.
- Use a suitable device with a working camera and microphone.
- Have a reliable internet connection and a quiet, private space.
- Check your joining instructions and assessment requirements in advance.
- Tell us about any learning or access needs before the course.
For changes, cancellations and transfers, read our booking terms.
Ask about Level 1 training
Need help choosing a course, finding a date or arranging training for your team? Tell us which level you are interested in, your preferred dates and the number of learners.
We can also discuss learning support and confirm the delivery format before you book.
Before you book
Do I need to complete a lower level first?
No. You can choose the level that matches your role without completing a lower-level course first. The minimum age for this course is 16.
Does this course qualify me to diagnose or treat mental health conditions?
No. This is workplace training in awareness. It does not qualify you to diagnose, treat or provide counselling, and it does not replace professional healthcare.
Is this an MHFA England course?
No. This course leads to a Qualsafe Awards qualification. The full award title is Qualsafe Level 1 Award in Introduction to Mental Health in the Workplace (RQF).
Can my employer arrange training for several people?
Yes, your employer can contact our course team to discuss multiple learners. Tell us the number of people, preferred dates and the roles they will be supporting so we can confirm suitable options and a quote.
What if I need help with the assessment?
Tell us before booking so we can discuss your needs and any reasonable adjustments available under Qualsafe’s assessment rules. If you need another assessment attempt, ask the team about the arrangements and any charges.